支援Support

App: 隨筆 Sui-bi · Bundle: tw.owo.suibi · 版本 Version 1.0.0

需要幫忙嗎?
請來信 support@suibi.owo.tw,附上你的裝置型號、iOS / Android 版本與 App 版本,我們會盡快回覆。
For help, email support@suibi.owo.tw with your device model, OS version, and App version. We will reply as soon as we can.

常見問題 FAQ

Q1. 如何開始錄音?How do I start recording?

打開 App 後,於首頁按下中間的紅色錄音按鈕即可開始。第一次使用會請求麥克風權限,請允許。若要暫停,再按一次;要結束並送出 AI 處理,按下「完成」。

Open the App and tap the red record button on the home screen. On first use, allow microphone permission. Tap again to pause; tap "Done" to finish and send for AI processing.

Q2. 為什麼第一次轉寫很慢?Why is the first transcription slow?

第一次傳送音訊時,我們的伺服器需要先載入辨識模型至記憶體(冷啟動),可能需要 10–30 秒。之後的請求會明顯加快。若你的網路較慢,傳送大檔案也會花較多時間。

The first request triggers a cold start on our server while the model loads into memory (10–30 seconds). Subsequent requests are much faster. Large files on slow networks also take longer to upload.

Q3. 如何匯出筆記?How do I export a note?

進入任一筆記,右上角點「分享」圖示,可選擇複製逐字稿、複製摘要,或以系統分享面板分享為純文字。v1.0.0 尚未提供 PDF / Markdown 直接匯出,將在後續版本加入。

Open any note and tap the share icon at top-right. You can copy the transcript, copy the summary, or share via the system share sheet as plain text. PDF / Markdown export is planned for a later release.

Q4. 筆記會雲端同步嗎?Does it sync to the cloud?

不會。v1.0.0 所有錄音、逐字稿與摘要僅儲存在你的裝置本機,不上雲、不跨裝置同步。雲端同步在我們未來的規劃中,但會以「可選擇關閉」「端對端加密」為原則設計。

No. In v1.0.0, all recordings, transcripts, and summaries are stored only on your device. No cloud sync, no cross-device sync. Cloud sync may come in the future, with opt-in and end-to-end encryption as design principles.

Q5. 如何刪除我的資料?How do I delete my data?

單筆筆記:進入筆記後右上角選單 → 刪除。
所有資料:設定 → 資料管理 → 清除全部資料。
完全移除:解除安裝本 App,所有本機資料即一併移除。我們的伺服器不保留你的內容,無需另外請求刪除。

Single note: open the note, tap the menu at top-right, choose Delete. All data: Settings → Data Management → Clear All Data. Full removal: uninstall the App; all local data is removed. Our server retains none of your content, so no separate deletion request is needed.

已知問題 Known issues

1.0.0目前已知

更新紀錄 Changelog

1.0.02026-05-16 — 首次上架